Shipping & Delivery Policy

At Annika Meyer – Cape Town, we want your shopping and delivery experience to feel effortless and reassuring. Below is how your order is processed, shipped, and delivered.

1. Processing Times

Once your order is placed, please allow 1–3 working days for processing.

  • Orders placed Monday–Thursday are typically processed within 1 business day.

  • Orders placed Friday evening or over the weekend may take slightly longer to prepare.

You’ll receive an order confirmation email shortly after purchase.

2. Delivery Times

After processing, delivery takes an average of 5–14 working days (Monday–Friday) depending on your region and courier operations.

Please note: Delivery times may vary due to courier delays, customs, public holidays, or peak seasons.

3. Handcrafted Items – Possible Delays

Many of our pieces are carefully finished by hand, which is part of what makes Annika Meyer feel special and premium.

Because of this:

  • In rare cases, additional time may be needed to complete hand-finishing and quality checks.

  • We will always prioritise quality over speed to ensure your item arrives beautifully made and ready to wear.

If your order seems delayed beyond the expected 5–14 working days after processing, please reach out to us so we can investigate and assist.

📧 For any delayed orders, contact:
Support@annikameyer.co.za

4. How to Place an Order

  1. Go to the product page and click “Add to Cart.”

  2. Double-check that you’ve selected the correct size, colour, and variant.

  3. Click “Proceed to Checkout.”

  4. Enter your correct shipping details.

  5. Click “Continue to Shipping” and review your information.

  6. Select your payment method and click “Complete Order.”

You’ll receive an order confirmation once the purchase is complete.

5. Shipping Costs

We currently offer FREE shipping on all orders.

  • No minimum order value

  • No hidden delivery fees

6. Order Processing & Dispatch

Once processed:

  • Your order is prepared for dispatch

  • It is shipped from our international warehouse

  • A tracking number will be emailed to you once it has been handed over to the courier

Tracking may take 1–3 days to update once the courier receives the parcel.

7. Peak Season & External Delays

Like many online boutiques, we may experience occasional delays due to:

  • High order volumes

  • Courier capacity

  • International transit conditions

We genuinely appreciate your patience and will always do our best to keep your order moving as quickly as possible — without compromising quality.

8. Tracking Your Order

Once dispatched, you will receive:

  • A shipping confirmation email

  • A tracking link or number

If your tracking has not updated for several days or your parcel appears delayed beyond the usual timeframe, please email:

📧 Support@annikameyer.co.za

9. Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.

  • Orders returned due to an incorrect or incomplete address may require reshipment at the customer’s expense.

  • We cannot change the address once the order has been shipped.

10. Orders Already Shipped

If your order is already in transit, it cannot be cancelled.
You may wait for delivery and then follow our Return Policy if you wish to return the item.

11. Need Help?

For any questions about shipping, tracking, or delivery:

📧 Support@annikameyer.co.za
🌐 AnnikaMeyer-Capetown.co.za

We aim to respond within 24–48 business hours.